Comments on: The Worst ISP (Streamyx Slow Like XXXXX)

By: josephting

josephting — Sat, 27 Feb 2010 14:48:30 +0000

Haha… I see that email a lot. Whatever your problem with your Internet is, they will ask you to troubleshoot.
Their HR department really need to improve their Customer Service Representative. They are nothing but just money sucking people in TM.

By: hero-zero

hero-zero — Sat, 27 Feb 2010 08:13:06 +0000

I just complained vie email about youtube being slow and they gave me this

We refer to your e-mal dated 27th February 2010 on Streamyx connection issue, we are sorry for the inconvenience caused. However, we would like to advise you to proceed with some basic troubleshooting, in order for us to streamline the issue that you are facing currently.

1) Bypass splitter/micro filter/fax machine/lightning protector.

2) Stand alone connection, from wall socket to modem (No parallel line).

3) Flush DNS (Domain Name Server)
a) For Win 98/ME:
- Click Start button, go to run
- Type “winipcfg” and then click OK
- Select your network card name from the adapter drop-down menu
- Click on Release button
- The IP address should display 0.0.0.0. Then click Renew All
- Click OK to close the window

b) For Win XP/2000:
- Click on Start button, go to run
- Type “command”, click OK
- Type in “ipconfig /flushdns”, then press Enter
- Make sure the result is “Successfully flushed the DNS Resolver cache”
- Type “exit” and press Enter to close the window screen

c) For Windows Vista:
– Click the Microsoft Vista Start logo in the bottom left corner of the screen
– Click “All Programs”
– Click “Accessories”
– Right-click on “Command Prompt”
– Select “Run As Administrator”
– In the command window, type in “ipconfig /flushdns”, then press “Enter”
– You should see the result “Successfully flushed the DNS Resolver Cache”

d) For Mac OSX:
– Double click on “Macintosh HD”
– Click On “Applications”, followed by “Utilities”. Locate “Terminal.app”,
double click it
– A new “Terminal” will open
– To IP Config: Type in “ifconfig” at the command prompt
– To Flush dns: Type in “lookupd -flushcache” at the command prompt

4) Switch off the modem, unplug/re-plug all cables, wait for 5 to 10 minutes before
switching on the modem.

5) Create new dialer and configure DNS (Domain Name Server).
– (Preferred DNS Server: 202.188.0.133 /Alternate DNS Server: 202.188.1.5)

6) Clear Temporary Files, Delete Cookies and Delete Files under Internet Options.

7) Clear SSL Certificates (Internet Option).
– Click on “Tools”
– Select “Internet Options”
– Click on “Content” tab
– Click on “Clear SSL State”

Restore default browser settings.
– Click on “Tools”
– Select “Internet Options”
– Select “Advanced”
– Click on “Restore Defaults”

9) Temporarily disable firewall settings.

10) Perform Windows scan.

11) Temporarily disable antivirus software.

12) Disable P2P application.

13) Reboot computer and the modem.

14) Do a bandwidth test from our website as follows:
(http://202.188.95.52:8080/speedometer/)
However, if the result is below 90% of the required speed, please reply us by
attaching the result in kbits.

15) Ping local and internal website

I already told them that youtube load fast before 11am and on Sunday. It has nothing to do with my pc of my line. If it were to be my pc problem it wouldn’t load fast before 11am….

By: josephting

josephting — Mon, 01 Feb 2010 11:23:47 +0000

LOL!! Nice one there, ColdFire. =D

By: ColdFire

ColdFire — Mon, 01 Feb 2010 07:47:07 +0000

TM = Tunggu Mati , what do u aspect ~

By: josephting

josephting — Sat, 30 Jan 2010 14:24:28 +0000

Thanks for sharing that P1 will waive the fees if you’re not satisfied.
TM is just overloaded with customers, they can’t pay attention to each of them.
Too sad…

By: Cakewey

Cakewey — Sat, 30 Jan 2010 04:42:15 +0000

I had very very very very very very slow connection since 23/01/2010.
connection speed i have(TM speedometer) 78kbps download 81kbps upload for my 1MB package.
I called and email Streamyx everyday since 24/01/2010, yet the problem still presists.
I agreed with josephting, Customer Representative are not technician, they are just wasting our time.
I’m going to stop using Streamyx and go for P1, although P1 is also not good, but at least they will wave the montly fees if the line is to bad.(my friend did it before)

By: Flawless

Flawless — Mon, 25 Jan 2010 02:12:37 +0000

F**king ISP EVER!!!!!
its really sucks to see the downloading speed for a 1.0Mbps package is just about 20-30kbps…
What the hell is going on with yelekom today,,,

By: dr4k

dr4k — Sat, 23 Jan 2010 04:21:44 +0000

totally agree with u.the worst ISP i ever had of course streamyx.very2 slow internet connection.Is this what we get for every month payment?But i have no choice because streamyx is the only one we had in Malaysia.Just dont buy everyone thought with ur lie.Promote this and that and what we get?

By: josephting

josephting — Thu, 10 Dec 2009 19:03:20 +0000

Well, I agreed. Maybe they just oversell their service.
Calling 100 is extremely useless, when I call them… I just want to stay relaxed and try to finish the conversation.
None of a single word from the customer service representative helped me.
You notice that I say Customer Service Representative. This is completely different with Technician.

Anyway, you can’t get anything better than Streamyx in Malaysia. (At the moment)
And Streamyx has always been very slow connecting to international servers and websites especially US and UK.
The waiting time is just unbearable. Wonder when will they upgrade their service.
Stop the 4 month free offer please… Don’t oversell your service please!!

By: Joshua

Joshua — Thu, 10 Dec 2009 15:10:28 +0000

OKay..here’s the big deal, for sometimes – AT THE WRONG TIMINGS (especially during normal days),Streamyx was going extremely well. BUT I as a teenager – when school holiday starts ,frustration due to the f**king slow Streamyx BEGINS. Owh comeón, whytf is always happening during good times?! But connections are fast like rocket when connecting to servers located at Penang and Johor Bahru but is slow like turtle when connecting to US servers like YouTube and MySpace (as Ahyap stated – http://www.ahyap.com/blog/streamyx-intranet.php). And another prob is their useless ANNOYING Services, WELL AT LEAST INFORM US THAT STREAMYX IS HAVING A TECHNICAL PROBLEM where some amateur internet users might thought why the f**k is my connection is so slow? EVEN THOUGH DIALING 100 seems useless when connection is getting worse, all kinda excuses might spit out from the operator. FOR SHORT OR FOR SOME other better solution join Streamyxsucks.com !!